Free Delivery on orders over $150
Over 7'000 Happy Customers!
Rare Products still in Stock!
At Culinary Family, we strive to provide quality products and a personalized customer shopping experience. Culinary Family offers:
Experience the Culinary Family difference today and enjoy a seamless shopping experience, quality products, and exceptional customer service.
Our online store is open 24/7, providing you with the freedom to place an order whenever it suits you. The ordering process consists of several steps:
By following these steps, you can complete your order and have the peace of mind that your purchase has been successfully recorded. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team.
A complete order that is in stock and validated by a credit card before 1 p.m. is processed on the same day.
For a complete order validated by credit card after 1 p.m., the average processing time is between 1 and 3 days.
Orders are prepared from Monday to Friday, as long as all the products in the order are available.
In the event of an item being unavailable, your order will be prepared as soon as we receive it.
Our items are shipped from multiple distribution centers.
Therefore, it is possible that you may receive your order in multiple packages if it contains different items.
If this occurs and you are missing a tracking number, please contact us.
In order to stay updated on the tracking of your orders, you can visit our tracking platform.
You will be asked for an order number, which can be found in the order confirmation email sent to you after placing your order.
Please note that, due to computer processing, tracking information may only be visible a few days after you receive your tracking number
If you have a valid promo code, enter it in the 'Promo Code' box during the checkout process and click on 'Apply'.
If no information is available when you enter your tracking number, it is likely that you will need to wait a few more days for the information to update.
These updates depend on our carrier and may sometimes take several days to appear on our website.
If the problem persists, please contact customer service.
We first recommend checking your spam or junk mail folder to see if the confirmation email was received there.
If you still can't find it, it is likely there was an error in your email address during the ordering process.
In this case, please contact our customer service so that we can assist you.
Due to the popularity and exclusivity of some of our items, please note that delivery times may be slightly longer than those indicated below.
Our average delivery times, including order processing, shipping, and package delivery, range from 4 to 12 business days.
Please note that these times are an estimated average. Our delivery times may vary depending on the product
For a limited time, we're offering free shipping on orders over $100.
For purchases below this amount, a nominal fee of $3.90 applies.
Our products are shipped from warehouses in Australia, New Zealand, the UK, Asia and Ireland.
To minimize storage costs and labor expenses, we work directly with our producers, eliminating any intermediaries.
This enables us to offer you a wider range of products at competitive prices while also reducing our environmental impact.
Upon receiving your order, it is important to carefully check that your package has not been damaged during transport and that the product is in perfect condition. If any damage is observed, please note the detailed damages on the carrier's delivery receipt.
This inspection should be done at the time of delivery and in the presence of the delivery driver.
We recommend keeping the packaging, as it may be useful in case of product return and is necessary if you wish to exercise your right of withdrawal.
First, please check the tracking of your package using the link provided in the tracking email sent to you after your order.
If it is marked as "in transit," we kindly ask for your patience until the expected delivery date.
If your package is being held by the courier, please follow the instructions provided on the delivery notice to arrange for pickup at the designated location.
Please also ensure that the shipping address provided on your order is correct by reviewing the order tracking information.
Before contacting us, please check your order confirmation to confirm if the product you received is different from what you ordered.
If the received item is indeed different from what you ordered, please contact our customer service via email.
It is possible that the items in your order may be shipped from multiple shipping centers.
Please first check if you have received multiple tracking numbers by email.
If your order is partially delivered and you are missing a tracking number, please contact our customer service via email.
We strive to ensure that your order is delivered intact and in accordance with your specifications.
However, if you receive a defective product, please contact us immediately upon receiving your package to report any non-conformities.
Certainly. If this situation arises, please contact us promptly.
You have a period of 30 days from the receipt of the goods to exercise your right of withdrawal.
All the necessary information will be communicated to you via email. The return costs are your responsibility.
For more information, please review the return and refund conditions.
Please note that promotional products are not eligible for refunds.
You have the right to withdraw within a period of 30 days from the receipt of your order.
Please refer to our general terms and conditions for detailed information on the conditions for exercising the right of withdrawal.
To exercise your right of withdrawal, please contact us by email.
The product must be returned complete, including its original packaging and any accessories, and in a condition suitable for resale.
Any observed damage may result in a reduction in the value of the product.
For more information, please refer to our conditions for returns and refunds.
Please note that promotional products are not eligible for refunds.
The return costs are at your expense, only the shipping fees paid on the order are refundable.
We accept all major credit cards including Visa, MasterCard, American Express, and other debit or bank cards for payment.
We also accept payment via Apple Pay.
For simplicity, we do not accept bank checks, SEPA transfers, or cash on delivery payments.
First, check that the expiration date of your card has not passed.
Second, make sure you have entered your first name and last name correctly in the appropriate field.
If your bank transaction is declined, it may be due to exceeding the authorized limit.
To confirm this, we recommend contacting your bank to verify the amount of this limit.
We only charge your card once your order is complete.
Once the order is placed and the payment is authorized, you will be charged within 24 hours of receiving the confirmation email.
Our website is hosted by Shopify Inc. and we have a 256-bit SSL security certificate.
All information related to pages, content, credit cards, and transactions is thus protected by the same level of security used by banks.
By placing an order with Culinary Family, you benefit from completely free tracked delivery.
We offer a Satisfaction Guarantee or your money back.
If the item you received is not suitable, you have 30 days to notify us and initiate a return for a refund.
If your item has a manufacturing defect and it is reported upon receipt of the package, you can request a refund or an exchange.
Please note that promotional products are not eligible for refunds.
If your item is not delivered within the previously established timeframe (see Delivery Times), we also guarantee a satisfactory resolution (commercial gesture).
For more information on this matter, please contact us.
Nobody wants to regret a purchase, especially when it is made online.
We value the feedback from our customers and strive to ensure that your shopping experience is smooth and worry-free.
The Customer Service is available from Monday to Sunday, from 9 AM to 12 PM and from 2 PM to 6 PM, via email.
You will receive a response by email within 24 hours.
Please contact our Customer Service team, and we will find a solution to assist you.
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